Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD503A Mapping and Delivery Guide
Provide specialist technical service delivery
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD503A - Provide specialist technical service delivery |
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Description | This unit covers the application of technical, policy and administrative knowledge to handle complex cases in a government service delivery environment. It includes facilitating application of complex legislation, policy and guidelines; establishing and managing the relationship between the organisation and other service sectors; and handling complex cases.In practice, managing a technical specialist workload may overlap with other generalist and specialist work activities, such as doing research, working ethically, complying with legislation, developing client services, leading a workgroup, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Facilitate application of complex legislation, policy and guidelines |
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Element: Establish and manage the relationship between the organisation and other service sectors |
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Element: Handle complex cases |
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Element: Facilitate application of complex legislation, policy and guidelines |
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Element: Establish and manage the relationship between the organisation and other service sectors |
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Element: Handle complex cases |
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